How Does an Advertising Pitch Work, and What is Involved?
If you watch any TV shows or movies that involve advertising, you will eventually hear the players talking about pitching. Indeed, there was even a successful TV show on AMC called “The Pitch.”
However, if you’re not embedded in the advertising and marketing industry, you may not know what specifically is involved in pitching, and how the whole process works. It’s certainly not that same for every agency and every client, but here is a fairly typical idea of what the pitching process involves.
It All Starts With a Client Who Wants a New Advertising Campaign.
This client may have an advertising agency already, known as the incumbent, or it may not be currently involved with an agency. Either way, of the client has decided that the new campaign needs new blood, agencies will contend with each other to win that business. For the incumbent, it’s not so much winning new business as keeping hold of it.
Sadly, some agencies use the pitching process as a way to light a fire under their incumbent, with no real intention of ever hiring a new agency.
The Client Puts Out a Request For Agencies to Pitch.
This is commonly known as an RFP, or Request For Proposal. This will outline the scope of work, what needs to be done, when it needs to be done by, and other information that prospective agencies need to know. While the RFP may go into some detail about the target audience, the product or service being advertised, and even the budget, this is not a creative brief. It is simply laying out the skeleton of the campaign.
In most cases, advertising agencies are not paid to pitch. It is seen as a job interview. However, it can be very expensive, and result in many thousands of dollars lost in agency time, so some agencies will request a nominal pitch fee.
The Client Then Selects Agencies to Brief.
Very popular, blue chip clients will be inundated with pitch requests. They can’t possibly see all of them, so they will select a handful to brief. Often, they will send the RFP only to agencies they want to work with. Start up companies, or businesses with a bad reputation, will have less interest and thus, the client will be more open to seeing agencies with less prominence. Sometimes, the agencies will meet in person with the client to receive the creative brief itself, and ask questions. On rare occasions, the agencies will all receive the brief at the same time, in the same meeting.
The Agency’s Principals Will Brief The Teams.
After receiving the brief, and other information, the principals and account team will craft an internal creative brief for the creative director and the art director/copywriter team(s) working on the pitch. This is the driving force of the pitch in an advertising agency. Pitches are like fashion shows. They are not always an example of what should be done, but what could be done. It’s a chance for the agency to pull out all the stops, and really wow the clients. “Just imagine where we could take you?”
The Agency Polishes and Practices The Pitch Internally.
Practice, practice, practice. The agency will make sure everything is right. They will bring in research to support their ideas. They will have boards made that look stunning. They will cut together sample videos. They will even hire actors or models.
Pitch Time. The Client Receives The Presentation.
One by one, the agencies will meet with the client, usually at the client’s head office, to give their pitch presentation. For a client, this can take up a whole day. Agencies may have to travel a long way to pitch, sometimes flying around the country for a 1-hour meeting. If there is the potential to win millions of dollars in new business, it’s worth it.
The Client Chooses an Agency.
After much deliberation, the client will let the winning agency know who they are, and let the others down. Many people believe that the best work wins, but that’s naïve. The client will take into account many factors, including price, distance, personalities, agency culture, and capabilities. If they like the work from another agency better, it’s not uncommon to see that surface anyway. It’s not exactly moral, but it’s the way of the world.
The Agency Works on the New Campaign.
Once the pitch is won, the work comes into the agency, and the real work begins. Now, things get a little more down to earth. The winning pitch may have been stunning, but now the client wants to see a more realistic version, without all the bells and whistles. They will ask for things to be toned down. They will ask for smaller budgets. This is just what is expected. Very rarely does the work that won the pitch make it to the printer or TV screens untouched. And now, that agency has the client on its roster.
Until it becomes the incumbent with a fire about to be lit underneath it, and the circle begins again.